Frequently Asked Questions
In this section you will find the most frequently asked questions from our clients. If your question is not listed below, please contact us and we will be pleased to assist you.
Why do you state that THE REAL MONEY is the only company in the sector operating under a central bank license?
In Spain, unlike other countries, there is no specific regulatory body for the sector. In Italy, however, in order to commercialize investment gold, different types of licenses issued by the Bank of Italy are required.
These licenses have three levels: jewelry, gold-buying or commercial companies, and the highest level, Banco Metalli.
THE REAL MONEY, through its management entity MYGOLD SPA, holds the Banco Metalli license, which obliges us to operate under the supervision of three external auditors and regulatory bodies such as OAM and CONSOB.
Are the companies that make up THE REAL MONEY services independent from one another?
Yes. This is necessary to comply with regulatory requirements, as each company performs a specific function.
At the same time, this structure represents an additional layer of security, since maintaining operational independence strengthens safety, solidity, and professional best practices.
If I do not want to keep the gold at home, who holds custody of my gold?
Thanks to our exclusive access to an LBMA-accredited producer, we offer our clients the most secure custody service available: their gold is stored directly within the refinery’s own facilities.
This guarantees security, traceability, and liquidity, as no third party handles our clients’ gold.
With a deposit account, can I sell or dispose of my gold?
All purchases made by our clients involve allocated physical gold.
This means you are the sole owner of the bars, which are segregated from those of other clients, as well as from the balance sheets of THE REAL MONEY and the custody company.
Through our client area, you may request partial or full sales, as well as shipment of your gold to your home at any time, with maximum convenience.
With a deposit account, can I sell or dispose of my gold?
All purchases made by our clients involve allocated physical gold.
This means you are the sole owner of the bars, which are segregated from those of other clients, as well as from the balance sheets of THE REAL MONEY and the custody company.
Through our client area, you may request partial or full sales, as well as shipment of your gold to your home at any time, with maximum convenience.
How can The Real Money help me?
Thanks to our experience and market position, we facilitate and guarantee our clients direct access to LBMA monetary gold from the producer, without intermediaries and without repurchasing gold from other clients.
With a deposit account, can I sell or dispose of my gold?
All purchases made by our clients involve allocated physical gold.
This means you are the sole owner of the bars, which are segregated from those of other clients, as well as from the balance sheets of THE REAL MONEY and the custody company.
Through our client area, you may request partial or full sales, as well as shipment of your gold to your home at any time, with maximum convenience.
What type of gold does The Real Money commercialize?
Professionally, three types of gold are distinguished:
- Industrial gold
Used for jewelry, electronic components, etc. Any refinery can produce it. - “Paper” gold
Financial contracts speculating on the price of gold, but not representing the purchase of allocated physical bullion. - Investment or monetary gold
These are the bars purchased by central banks. They must meet strict manufacturing and purity standards and possess specific characteristics, such as VAT exemption, as they are treated similarly to currency within the IMF’s currency basket (International Monetary Fund).
We exclusively commercialize this category.
What standards must investment gold meet?
In addition to a minimum purity of 995/1000, each bar must display:
- Purity
- Refinery name
- A unique reference number ensuring traceability
- Bar weight
For coins to qualify as investment gold, they must:
- Have a purity of at least 900/1000
- Have been minted after 1800
- Be or have been legal tender in their country of origin
- Be sold at a price not exceeding 80% above the value of the gold content
Although the minimum purity is 995/1000, 999.9/1000 bars exist — and these are the only ones commercialized by THE REAL MONEY.
They represent the highest level of purity and are produced by only a few LBMA-accredited refineries (London Bullion Market Association).
What is the LBMA?
The LBMA (London Bullion Market Association) is the most important global association of precious metals professionals.
Its main functions include:
- Setting the global gold price twice daily
- Supervising the market to ensure proper functioning and transparency
Only a limited number of refineries hold LBMA accreditation to produce “Good Delivery” bars with 999.9/1000 purity.
At THE REAL MONEY, we have agreements that guarantee exclusive commercialization of this type of bullion.
How are precious metals taxed?
Investment gold is VAT exempt, while other precious metals are subject to VAT.
From a tax perspective:
- Individuals: Taxed as capital gains at the time of sale (purchase invoice versus sale invoice).
- Legal entities: As a corporate asset, it falls under corporate tax and must be declared annually.
Can you profit from investing in gold?
Investment gold is not included in one’s portfolio to generate income or dividends, but to protect wealth against inflation and volatility in other asset classes.
Historically, it has preserved purchasing power: when currencies (euro, dollar, pound, etc.) depreciate, more currency units are required to purchase the same amount of gold.
As a market-traded asset, it may experience short-term price corrections, with possible temporary capital losses.
At THE REAL MONEY, we provide a personal advisor to guide you in every situation.
Can you advise me via video conference?
Certainly. This is the preferred method for most of our clients, as it allows meetings to be scheduled at the most convenient time without the need to travel.
Simply request a meeting and our customer service team will arrange an appointment with one of our advisors.
Our Services
Our Accounts
At The Real Money, we offer various account types designed to adapt to your saving capacity and financial goals.
Whether you are seeking growth, security, or diversification, we provide tailored solutions to help you protect and consolidate your wealth through physical gold.
Future Goal Account
A physical gold savings plan designed to achieve long-term objectives such as retirement, children’s education, or building an emergency fund.
It offers flexibility to suspend or modify contributions, immediate liquidity, and the support of a personal advisor.
Gold Deposit Account
A solution designed to protect your savings from inflation through certified physical gold, securely stored outside the traditional financial system.
It combines immediate liquidity, flexible contributions, and personalized advisory services, offering independence and stability in any economic environment.
Gold Opportunity Account
A gold savings solution with a growth perspective over a defined period, combining scheduled liquidity and a bonus incentive to optimize your savings.
Ideal for those seeking both protection and growth within a single structure.
Bonus Deposit Account
Convert your savings into physical gold with access to preferential conditions and dedicated advantages.
Designed for those who wish to protect their wealth from inflation while benefiting from growth with the highest level of security and traceability.




